Return and Cancellation Policies
All returned items must be in brand-new condition, unused and with original tags and packaging.
If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.
1) Mis-shipped items:
You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read the Product-specific Policies below for more details (when applicable) and exceptions.
2):Unable to use the goods successfully
Most of our auto goods use requires for rather high tech skills even most of goods come with user instructions. If customer finally cannot use our goods successfully as the skill problem, we will also accept return. Please note we will no refund the shipping fee and transfer processing fee. At the same time, we will charge for 15% as the order processing fee.
3) Missing items:
Inform Customer Service if an item is missing from your package. When we have confirmed that an item was missing, we will offer a full refund of the item price or begin processing a new one for you.
4) Lost package:
Inform Customer Service if you did not receive package. Once Customer Service confirms with the courier that your package is lost, you will be offered a refund or your items will be resent.
5) Defective or damaged items:
You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as “Proof of Damage” documentation to process your exchanging or refund. Alternatively, you can open the package in front of the delivery person and if you find that an item was damaged during shipping, you can reject it. shumatt will then ship you a new item immediately.
Many orders can be cancelled at no charge up until shipment. When your order ships, you’ll receive an email entitled "Shipment Notification for Order# with shumatt”. Orders that have already shipped cannot be cancelled and will be treated as returns.
How-to: Requesting a Return
shumatt has a very easy system that allows you to track all of your purchases and will allow you to request a return if you have any problems with your order.
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted Customer Service and explained their reason for the return. Returning packages without prior approval from Customer Service will halt or delay your return.
1) Submit a return request on My Orders page:
Sign in to My Orders and click on the order you need help with. At the bottom of the page among your shipping list, please click on the “Returns & Refunds” option.
Please fill out the form and include as many details as possible, upload photos that clearly show the problem with the item (if necessary), and the requested replacement item’s name, number.
2) Customer Service reviews your request:
Our Customer Service will then review your request and respond within 24 hours.
3) Return the items with a completed Product Return Form:
Once Customer Service has approved your request, a Product Return Form will be sent to you. Please send the return and the completed Product Return Form back to us within 5 days.
4) Customer Service processes the return:
Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.
Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.